|
Mark Dilbeck - President, Dilbeck Realtors
"Congratulations! You were nominated for the 2008 Raymond T. Dilbeck Award. The very fact that you were nominated says a lot. You may recall that the Raymond T. Dilbeck Memorial Award is presented to someone who exemplifies the following qualities... Character, integrity, honesty, hard work, caring support for others and commitment to family, both personal and professional."
back to top
|
|
Don Cervantes
"Stephen is a consummate professional, and made the selection of our home and the logistics involved in making our purchase and moving in far easier than I had anticipated. He was always available and always very responsive. He was also a pleasure to work with."
back to top
|
|
Paul Neri - St. Jude Medical
"In my line of work we're consistently benchmarking companies for service excellence and also individuals that embody excellence... Stephen Kaseno is just such an individual. HE truly takes the time to not only understand customer needs, and then goes beyond what you expect to exceed expectations. He's my California encyclopedia. I simply call Stephen and find what I need. He's on top of every detail from builders, constructions, escrow, inspections, mortgage brokers, etc. I appreciate Stephen's effort so much that I have taken him out to dinner to show my appreciation any suggestion of what else I can do to recognize this World Class Service?"
back to top
|
|
Cindy Byers - Regional Sales Director AstraZeneca
"Stephen was very knowledgeable about the housing market in my geographical areas of interest. He was very thorough in providing me with all of the information that I needed in order to make a home purchase that was in my best interest. He exhibited excellent follow-up skills and was very attentive to all of the details of buying a new home. I was very fortunate to have him represent me as the purchaser and I look forward to working with him again in the future."
back to top
|
|
Mr. and Mrs. Marvin Sanders
"I have just completed a real estate transaction involving Stephen Kaseno. The transaction did require some time to complete due to various circumstances concerning the seller. But due to the able assistance of Stephen Kaseno and his sincere attentiveness to the business at hand, I feel comfortable and I am at ease that all was completed and handled expertly by Stephen. Probably most important to myself and possibly to prospective clients is the fact that Stephen does follow up work and attention after sale and completion of transactions, all due to his expertise and sincere attentiveness. Personally, I feel that this is an important point (overlooked by too may) as most companies and salespeople on completion of transactions immediately forget the customer and busy themselves with counting their commissions. Not so with Stephen, I know that should we ever have any questions or problems I need only pick up the phone and call him and he will be there with assistance and answers."
back to top
|
|
Scott Jared Magged
"I have purchased homes numerous other times from other real estate offices, none of them were worth returning to. Mr. Kaseno demonstrated trained professionalism as well as a vast knowledge of the real estate market and it's legalities. Buying this home for me was actually a "pleasant" experience, and I would seek out Stephen for all my future real estate needs."
back to top
|
|
James E. Church - Chief Construction Engineer Unocal Energy Resources Division
"Betty and I want to thank you for the outstanding service you provided during the listing and sale of our home in Chatsworth. One month -- to the day -- from calling you to list the house to close of escrow has to be sort of record."
back to top
|
|
Jay Rhee
"I just wanted to say "Stephen, thanks a lot!" once more. It was a very happy time for me to work with you for the past several months. I was impressed with your excellent work for me. You were very thorough and responsive, and put all your best to satisfy my requests which I really appreciated. There is no doubt that I will want to work with you again when I would need to sell and/or buy houses in the future"
back to top
|
|
Suzanne D. Pepper
"Stephen was quite helpful in assisting my husband and me not only with the purchase of our first home but also went far beyond the call of duty by helping with a number of complications months after the purchase. Because of Mr. Kaseno the purchase of our first home will always bring fond memories It's quite refreshing to see someone who takes such obvious pride in their work."
back to top
|
|
Tammy and Peter Golper
"This was our first time purchasing a home and Mr. Kaseno helped us feel comfortable with all aspects of the process. We screened several realtors and none came close to the preparation and attentiveness Mr. Kaseno demonstrated. We would highly recommend Stephen Kaseno to anybody we knew that was thinking about buying or selling a home."
back to top
|
|
Lauren Greenwade
"I wanted to let you know how much I enjoyed the experience of buying a home working with Stephen and Liz Kaseno. Their enthusiasm, positive attitude and professionalism-made the search a pleasurable experience. They always go above and beyond to make you feel like you are the most important person in the world, when they are dealing with you. I would use them again in a second and would highly recommend them to any of my friends."
back to top
|
|
Jake Cormier - Renaissance Hotels, NA
"I have never met an Agent that has put forth so much effort and passion into his work. If not for these characteristics, we would not have gotten to purchase this fantastic home! I can truly say that I would never think about ever using another Agent while living here in California."
back to top
|
|
Frederick Nicklas - Director, Sales Force Readiness-Oncolology AstraZeneca Pharmaceuticals, LP
"I have relocated four times in the past for job opportunities and have never really felt that previous realtors had my best interests in mind, or that the sale of my home was a priority for them compared with the other listings. I am so pleased that Stephen was the exception to this rule-his dedication, honesty, creativity and willingness to do whatever it took to sell my home (at a great price) was absolutely TOP-NOTCH."
back to top
|
|
Lloyd & Margot Hummel
"My wife and I have had the pleasure of having Stephen Kaseno represent us in the sale of our condo. There are hardly enough words to express how pleased we are with the service we received. . But we'll try. From the moment we met Stephen we were sold. The other agent competing for our listing never had a chance. Stephen understood from the beginning that we wanted to process to move quickly. He was prepared in our first meeting with marketing and advertising options, all the necessary paperwork, considerable knowledge of the market and working with relocation process. The thing that really impressed us beyond his efficiency though was his relentlessness. Through it all, Stephen was easily reachable, kept us totally informed, advised us on areas where we were confused, handled some minor repair issues for us, and by the way got is 5% OVER our asking price from the new Buyer. We put a lot of faith in Stephen Kaseno, as we were rewarded handsomely."
back to top
|
|
Catherine and Francesco Quinterno
"Mr. Kaseno was not only a realtor to us, but an "advocate" throughout what turned out to be a very difficult transaction. From the outset, he was aware of our tastes, preferences and general needs by taking an interest in precisely what we were looking for and making suitable recommendations. We regard him as a professional of the highest degree. We felt entirely represented by someone for whom our satisfaction was a priority- a true rarity."
back to top
|
|
David Cutler and Laila Elias
"Throughout the entire transaction-Stephen remained enthusiastic and upbeat, dedicated to achieving our satisfaction, forthright about all the details, and sympathetic to our desires. We have said many, many times that we feel so lucky to have been referred to him, since all his attributes far surpass his job description! We would highly recommend him to any other person looking for a home in the Los Angeles area, and we would without hesitation return to him for an future Real estate needs."
back to top
|
|
Jake Cormier - Regional Director of Engineering Renaissance Hotels, NA
"This is the second move you have helped us with and just as the first, it was nothing short of outstanding!"
back to top
|
|
Fazlul Alam, Ph.D - Applications Development Manager Rio Tinto Minerals
"I was especially impressed by the way you took care of dealing with my relocation company and proactively dealing with all the glitches after the house was in escrow, right through closing. You provided great advice on staging the house, and kept me informed at all times about what was happening with the house and market. This helped me and my family to carry on with our normal lives without worries."
back to top
|
|
Jennifer Roeder - Senior Manager, HR Solution Center Northrop Grumman Space Technology
"I can't say enough about Stephen's superb ability as a Real Estate expert, counselor, and confidante! The example above is only a snapshot of his EXCEPTIONAL professionalism."
back to top
|
|
David Bonnell - Area Sales Director, AstraZeneca Pharmaceuticals
"Having moved many times in my career, my expectations of a real estate agent are very high and I've had the pleasure of working with many talented folks in the past. I must say that I've never worked with anyone as talented, committed, or professional as the Kaseno's. Stephen and Liz took the time to understand my family's needs and really listened to what was most important to us in purchasing a new home. They were very patient, as my family and I grappled with the many unique issues in the California market. Stephen and Liz consistently went the extra mile to make our move more convenient."
back to top
|
|
Christopher and Tamara Orr - Marriott International
"Stephen Kaseno is aggressive and has the perfect mindset for a relocation sale. In a poor housing market, we had a contract in 3 weeks. There were some issues closing due to the mortgage market among other things. Stephen stayed on it and never missed a step."
back to top
|
|
Christina Martin
"This is a letter to express my gratitude for having the greatest realtors that anyone can ask for in this trying marketplace.
It was very difficult to find realtors who put the client first. You used your expertise to guide me through the process of marketing my home without being selfish or overbearing. After having my home on the market for 2 years with another agent with no sale, along came the Kasenos! You not only put me first to get my listing, you put me first in everything you did until close of escrow.
In this challenging time, on a MULTI-MILLION DOLLAR LISTING we got three offers in one weekend! Who would have thought that could happen? It has helped me understand the importance of choosing the right agent(s). By staying positive, focused and professional, you proved the market is what you two make of it.
Thanks again. You will always be at the top of my list!"
back to top
|
|
Gregg Antonsen Sr. - Vice President, Business Development Christie's Great Estates
"Thank you for participating as a panelist during our recent Regional Conference at Christie's in Los Angeles. The time and effort you devoted was most appreciated. I particularly want to thank you for sharing your experiences, your wisdom and your marvelous sense of humor-all gained through years devoted to a career in a profession that we all share in common. Your ongoing participation as a leading member of our affiliate, Dilbeck Realtors, is an invaluable part of our network.
I am looking forward to working with you in the future."
back to top
|
|
John Bearden - President & CEO, GMAC Home Services
"I want to commend you for achieving the Premier Service Diamond Award. Because of your exceptional performance you are part of an elite group at GMAC Real Estate. Your dedication and superior customer service skills exemplify the premier service commitment. I am grateful for your continued excellence in service and all that you do for GMAC Real Estate."
back to top
|
|
Sarah Weber
"I wish to express my deep gratitude to Stephen and Liz Kaseno for their tremendous help, guidance and superb marketing that resulted in the sale of my family's home. Liz and Stephen cannot be complimented enough for their very honest and straightforward manner of communication. They are the hardest working Realtor team that I have ever met and are of the best character. I am very thankful to have had this opportunity to work with such great people."
back to top
|
